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FAQ

When will my order be sent?

If your order arrives by 2 pm, your goods will be dispatched the same day. Delivery time to the United Kingdom is 2 to 3 days. Immediately upon receipt of your order, we will email you a confirmation of order and the delivery date. Orders are dispatched Monday through Friday, except holidays.

What if the delivery address is different from the billing address?

No problem, at the end of the ordering process, you can provide a delivery address different from the delivery address.

How much is the delivery cost?

Net orders totaling € 150,00 and more are delivered free of charge. Otherwise, it is € 10.00 per order..

How do I pay for my order?

Included with your delivery is the invoice. We kindly ask you to transfer the payment within 10 days upon receipt of delivery. If you are ordering with us for the first time, full payment must be transferred before shipment of goods.

Can goods be returned?

If you for any reason you are dissatisfied with a product, you can return it within 14 days of delivery. For more information, please go to our Business Terms and Conditions page. Please let us know immediately if you discover defects with a product, latest within 10 days after receipt of delivery.

 
 
 
   
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